Effective Date: 16 April 2024

Welcome to London City Stories. Your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how it is used, and the steps we take to protect your personal information. This policy applies to information we collect on https://londoncitystories.com and our affiliated services.

Information We Collect

We collect various types of information through our website and other digital services, including:

  • Personal Information: This includes your name, email address, phone number, and any other personal information you voluntarily provide when you subscribe to our newsletter, participate in contests, or interact with our services.
  • Usage Information: Details of your interactions with our services including, but not limited to, IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and related data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our services and hold certain information, enhancing your experience and increasing the functionality of our services.

How We Use Your Information

The information we collect helps us to:

  • Provide, operate, and maintain our services.
  • Improve, personalize, and expand our services.
  • Understand and analyze how you use our services.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
  • Send you emails.
  • Find and prevent fraud.

How We Share Your Information

We may share the information we collect in various ways, including the following:

  • Vendors and Service Providers: We may share information with third-party vendors and service providers who perform services for us, such as email delivery, hosting services, and customer support.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

How We Protect Your Information

The security of your information is important to us. We use a variety of security technologies and measures designed to protect your information from unauthorized access, use, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights aimed at covering all EU member states lawfully and uniformly. London City Stories aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where London City Stories relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail using the details provided below:

London City Stories 30 Etloe Rd, London E10 7BT, United Kingdom Phone: +44 077 6293 7488

This policy is effective as of 16 April 2024 and will be updated as necessary to reflect changes in our practices or changes in the law.